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If an order is lost during shipping, resulting in the tracking information no longer updating, you have the following options...
- a 50% refund
- one time re-shipment of the order to the same or similar address. Once the re-shipment has been processed, and the shipping label is generated and shipped, the order will be considered 'complete' regardless of delivery status, and the tracking number will be provided to the Administrators as proof of shipment.