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Because of COVID-19 your order can be delayed. Please, be patient. Once order arrived: Please, write a feedback for us. We appreciate your feedback and will give free gifts to our return customers. --------- Reship / Refund --------- We reship always once pkg failed, 50% once you have no more then 3 orders by us. 100% reship if you are a return customer with a good history of arrived pkg.